The Nomadik

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2.4
12 subscriber ratings
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tags-solid Created with Sketch. adventure, monthly, outdoors

The premier subscription box for the outdoors/adventure. Each product is tested by a world-class adventurer in the field and given a "stamp of approval" before it goes in the box. We donate a portion of sales to help preserve the environment. We emphasize high-end products with multiple functions and new technology integrated. Nomadik bills and ships every other month.

December 16, 2019
The worst customer service! I was intrigued by the advertising, and while I enjoy the outdoors, my son is VERY much the enthusiast. So I thought I would get the monthly subscription and try it out, according to the site, with this option you could "cancel at any time". Sounds good. I finally received the first box about 6 weeks after I subscribed. It seemed to just be a timing thing, so ultimately that was no big deal. I would see the charge on my credit card and about a month later a box would come. Some of the boxes were certainly cooler than others, and I liked seeing the different products. As with anything like this, not everything is intriguing. But overall, I felt the value was more or less there. So, after several boxes, I decided that I just didn't want to shell out the $37 a month, I wasn't really taking advantage of the products, I was kind of meh on the whole thing. So, since I had signed up for the monthly, I could cancel any time....NOT! This would start a several month battle and ridiculous amount of frustration. First I tried to log into my account. For some reason I couldn't. (i was able to later, could have been just a glitch in my internet, or firewall, or whatever cyber voodoo sometimes happens, but it was a bit of an issue) so this is what started, what would eventually turn into 3 months of frustration. So, I go to the contact. There is no way to contact them other than email. I reached out via email, explained the situation. The auto responder says they will reach back out in 48 hours. I never received response. Several more days go by, and I get an email : "Since we have not heard from you we have closed this..." What? I never heard from anybody. So I respond to the email, and say basically that. 2 days later i get another email, with a screen shot of the email that is nowhere in my email box (not spam/not junk/ no where) with a snippit comment. This is the email that was sent to you. This type of transaction goes back and forth, with no real answers, just weird canned responses. So, I am finally able to log in to my account. I follow their process, which is basically send them an email and tell them you want to cancel. I did. They didn't. I do it again, and send an email from a different account. All say the same thing. Cancel. I finally get a response. I presume it is resolved. Nope. There is the charge to my credit. After several, all caps emails from 2 different email accounts, and again, and i can't stress this enough, following their procedure, I believe we my finally have this resolved. We will see. I finally had to threaten to report them as fraud to my credit card company. I hate being that person. I just wanted to stop the subscription. So if you are enjoying the program great! You want to give it a try, you might like it, it is pretty cool, but be aware, I am not the only person who has had issue with their customer service, and while I always try to be positive, and maybe my transaction was an anomaly...the frustration was very real and ultimately expensive.
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August 24, 2019
Absolutely the worst customer service.
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Retail value
Quality of products
Curation
Ease of canceling
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June 15, 2018
This headlamp also came in Cairn and Hiker Crate boxes last year.. I don't need 3!!!!
Shipping
Customer service
Retail value
Quality of products
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Ease of canceling
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