Pusheen Box

I used to really love this box, but the quality has gone massively downhill. Some of the items you could easily get from the dollar store, they've just attached a pusheen. They also tend to stink because of the high amount of plastic used. I also had issues with manufacturing defects and with my box not shipping anywhere near to on time. I'll get notice of a shipping label and it will take 2-3 weeks to actually ship and when I reach out to customer service they just repeat the tracking number and say it should be moving "soon". The only good thing I can say is they did respond very quickly to manufacturers defects and sent me replacements and some of the items, like the plushies, have remained a decent quality.

I've had a horrible experience with this company. I first signed up for the Spring 2016 box. The box was delayed and when I finally received it there were 2 damaged items. One of the items was repairable but the second, the planter, was in pieces. I sent multiple emails with no response to the company and, from the posts on their Facebook page, I was not the only person who had this experience. They only responded when I opened a Paypal dispute and then tried to get me to close the dispute (which would have meant I wouldn't have any further recourse through Paypal) before resolving the issue. I refused and finally got a replacement planter. I have yet to receive any shipping confirmation for Summer 2016 which was scheduled to ship on July 20th (it is now the 26th). Again, I have received no response from the company and have submitted a second Paypal dispute. There are others who have had similar experiences and some who have not even received replacement items from the Spring 2016 box according to posts on their Facebook page. Yes, the items are cute (although some of them are of questionable quality), but this company is a nightmare to work with.

The Pusheen box is always fun and a great value especially when you check out what some of the items resale for on Ebay. I like the box and have no issues with it at all. I do, however, despise their customer service. You could email until the cows come home and no one ever replies. I tried with three different emails on the off chance that one of my email addresses bounced a reply and nada.